Online Sales Conditions
Introduction
This document sets out the conditions of use of the www.biopiñon.com website and the conditions for users to purchase products through it.
Please read these TERMS AND CONDITIONS of PURCHASE as well as the PRIVACY POLICY carefully before using this website. You can print these conditions if you wish. By using this website or placing an order through it, the user accepts our TERMS AND CONDITIONS of purchase as well as our PRIVACY POLICY, so if you do not agree, you should not use the site.
General information
In compliance with the duty of information set forth in art. 10 of Law 34/2002 of 11 July, of Services of the Information Society and of the Electronic Commerce we inform you that the ownership of the web belongs to BIOPIÑON SL, with CIFB47512629, and address in AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430), VALLADOLID and with e-mail biopinon@biopinon.com and telephone 983605825
Use of the Site
By using this website and placing orders through it, the user agrees to the following:
Use the website only for the purpose of consulting products and placing orders.
Do not place any fraudulent or false orders. If it is reasonably considered that an order is fraudulent BIOPIÑON SL is authorized to cancel it and inform the relevant authorities.
Have legal capacity to enter into contracts (the user declares to be over 18 years of age).
Provide your contact details in a truthful and accurate manner so that we can ship orders.
Protection of personal data
BIOPIÑON SL informs users of this website about its policy regarding the processing and protection of personal data that may be collected by browsing or contracting services through the privacy policy. You can access the privacy policy from the website at any time.
Conditions of purchase
Availability of service. Users have the possibility to place orders for the articles offered through the website for shipment to an address within the Spanish territory or to a European destination.
Language
The contract shall be concluded in Spanish.
Availability of products
Orders are subject to availability of products. If there are difficulties in the supply of products or if there are no items in stock, BIOPIÑON SL will inform the customer of this circumstance, by mail or telephone and will refund any amount paid for the product or products not available or exchange the product for another of the same value, as decided by the customer.
Prices of products
The prices of the items include all applicable taxes but do not include shipping, which will be added to the total amount. BIOPIÑON SL reserves the right to modify prices at any time, although products will be invoiced based on the price in force at the time of placing the order (subject to product availability).
The purchase order will indicate both the total price of the product/ products, including VAT and shipping costs, as indicated in the following paragraphs.
The applicable VAT rate shall be that in force at the time of the transaction, depending on the specific article concerned.
For orders destined to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by applying the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories.
Shipping costs to addresses in Spanish territory
For orders below €, the shipping costs amount to €, which must be added to the total amount. The shipping costs will be therefore at the customer’s expense.
For orders of € or more, no shipping costs will be charged.
How to place an order
To place an order you must select the desired item or items. Once you have selected all the items you want, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this you must follow the steps requested on the website and follow the purchase instructions that appear on your screen. You will only be asked for the data necessary for the purchase and subsequent delivery of the order.Before formalizing the purchase must EXPRESSLY ACCEPT these conditions as well as the privacy policy.
The data recorded by the website constitutes proof of the transactions carried out. The customer will receive confirmation of the order by e-mail.
During the process, before making the payment, you can modify your order details. The order is not formalized until the process is completed, which will be when you have made the payment. Clicking on “Pay” implies that you purchase and pay for the selected items, this step assumes a binding commitment.
There are no purchase limits. The user can place an order for the number of items he wants, without minimum or maximum set.
Right to cancel the order
BIOPIÑON SL reserves the right to reject an order from a client with whom there is litigation.
Also BIOPIÑON SL has the right to refuse or cancel an order for justified reasons, such as:
- Due to an error in billing data (which is incorrect or impossible to verify)
- If there is suspicion of bank card fraud
- If it is not possible to send the product to the address indicated
- If there are reasons to suspect that the user is not a final consumer
- If the user is under 18 years old
- If full payment has not been made.
Method of payment
You can use as a means of payment bank card, Paypal or by bank transfer. In the case of payment by card or PayPal, the total amount of the order, including shipping costs that may apply to the case, will be charged to the customer’s account at the time of purchase.
Only EURO payments are accepted.
The payment by card and in case of any incident during the process (for example, that the terminal informs of the refusal of the card) will automatically cancel the order. The payment system by bank card is made through the payment gateway of ” “
By clicking “Pay” the user is confirming the payment of the order as well as that the credit card is his. To minimize the risk of unauthorized access, your credit card information will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if the payment is not authorized by that entity, the order will be automatically cancelled, informing the system of the cancellation.
In the case of selecting the payment system via PayPal will be PayPal the payment platform and will be carried out following the conditions of said payment platform.
BIOPIÑON SL also offers you the possibility to make the payment by bank transfer.
The order will be sent to the address you indicate once we have confirmed the payment of the total amount of the order. If the amount is not for the total, BIOPIÑON SL reserves the right to not send the order until its total payment by the customer.
Delivery
The products will be sent to the address indicated by the user.
The delivery time ranges between 24 and 72 hours (working days) for addresses in the peninsula and 7 working days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.
The delivery time for addresses outside of Spanish territory ranges between 7 and 10 working days.
The above deadlines shall be respected provided that there are no unforeseen or extraordinary circumstances beyond our control. If for any reason we cannot meet the delivery date, we will inform you of this fact and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with full refund of the price paid.
For the purposes of these terms and conditions, it shall be understood that the “delivery” or that the order has been “delivered” at the time you or a third party indicated by you acquires physical possession of the products, which will be evidenced by signing the receipt of the order at the agreed delivery address.
Failure to deliver
If it is impossible to make the delivery of the order at the address indicated, BIOPIÑON SL will try to deliver it to a third party indicated by the customer or try again its delivery at a later date. For this purpose, we ask you to contact BIOPIÑON SL if you are not going to be at home to arrange delivery another day.
If within 15 days, as from the time your order is available for delivery, the order is not delivered for reasons not attributable to BIOPIÑON SL, we will understand that you want to withdraw from the contract and consider it resolved.
As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs without any undue delay and in any case within 14 days from the date on which we consider the contract terminated. Please note that the transport resulting from the resolution may have an additional cost, so BIOPIÑON SL is authorized to pass on the corresponding costs.
Cancellation of an order
The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 the Royal Legislative Decree 1/2007, of 16 November, by which the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws is approved.
To cancel an order you can use the form in the link “RIGHT OF WITHDRAWAL” or you can notify by e-mail by contacting biopinon@biopinon.comby postal mail to the address AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430), VALLADOLID
If you send us an email or a written communication, please include your order details to help us identify you.
The withdrawal period expires 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired physical possession of the goods or in case the products that make up the order are delivered separately, 14 calendar days from the day on which the customer or a third party indicated by the customer, other than the carrier, acquired physical possession of the last of the mentioned products.
Once the right of withdrawal has been exercised, the user must send the delivered products to the indicated address, thus bearing the return costs. Please note that if you decide to return the items to us on a postage due basis we will be entitled to charge you for any expenses we may incur.
The right to withdraw from the contract shall apply exclusively to those products which are returned in the same conditions as they were received by the customer. No refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition as delivered or have suffered any damage, so be careful with the product/s while in your possession. Please return the item using or including all its original packaging with all labels. Please do not remove the labels until you are sure that you want to keep each item.
After examining the item we will inform you if you are entitled to reimbursement of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days from receipt of the cancelled order.
If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will refund you only the value of the returned products, without shipping costs.
Return of defective products
If you return the products to us because they are defective or the descriptions do not correspond with them, we will refund the total price of the products, together with the shipping costs and the return of the item.
RESPONSIBILITIES
Access and use of this website is the responsibility of users. It is not the subject of warranty by BIOPIÑON SL
The infallibility, availability, continuity, absence of security deficiencies of the website
That the content of the page or the information passing through it is free from viruses or other harmful elements as well as errors, omissions or inaccuracies.
Any damage or loss that may result from interference, omissions, interruptions, computer viruses, failures or disconnections in the operational operation of the website
Delays or blocks in the use of this page caused by deficiencies or overloads of the data processing center, nor of the damages that can be caused by third persons through unlawful intrusions that are outside the control of BIOPIÑON SL
BIOPIÑON SL is exempt from liability for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided provided if it comes from other sources outside.
The mere access to the website does not imply any commercial relationship between BIOPIÑON SL and the user.
BIOPIÑON SL only supplies products for domestic and private use. The customer agrees not to use the product for commercial, advertising or resale purposes.BIOPIÑON SL has no responsibility for any loss of profit, loss of business, interruption of business or loss of business opportunities of the customer.
Assignment of rights and obligations
The contract is binding both for the customer and BIOPIÑON SL, as well as our respective successors, assignees and assigns. The customer may not transfer, assign, encumber or otherwise transfer a contract or any of the rights or obligations arising from it without having obtained the prior written consent of BIOPIÑON SL. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations arising from it at any time during its term. To avoid any doubt, such transfers, assignments, encumbrances or other transfers will not affect the rights you may have as a consumer by law and will not void, reduce or otherwise limit the warranties, both express and tacit, which we could have given him.
CUSTOMER
INFORMATION AND CONTENTS OF THE WEB
The information displayed on the website is current as of the last update. BIOPIÑON SL reserves the right to update/modify/delete information from this website at any time and without prior notice.
In the event that the website contains links to other websites and third party materials, these links are provided for information purposes only, without BIOPIÑON SL having any control over the content of such websites or materials. Therefore, we accept no liability for any damage or loss arising from its use.
BIOPIÑON SL reserves the right to modify the Terms and Conditions of Purchase. The modifications introduced will not be retroactive. If you do not agree with the changes made, we recommend that you do not use our website.
VIRUS HACKING AND OTHER COMPUTER ATTACKS
The user must not misuse this website by intentionally introducing viruses, trojans, worms, logic bombs or any other technologically harmful or damaging programs or materials.
The user shall not attempt to gain unauthorized access to this website, the server on which it is hosted or any server, computer or database related to our website.
The user agrees not to attack this website.
Failure to comply with this clause could result in the commission of offences defined by applicable law.
We will report any breach of these rules to the appropriate authorities and cooperate with them to discover the identity of the attacker. In the event of a breach of this clause, you will immediately cease to be authorized to use this website. We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or damaging software or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or the downloading of content from it or to which it redirects.
We will not be liable for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or damaging software or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or the downloading of content from it or to which it redirects.
INTELLECTUAL PROPERTY AND COPYRIGHT
The user acknowledges and agrees that all copyright, registered trademark and other industrial and intellectual property rights in the materials or contents provided as part of the website belong to BIOPIÑON SL at all times. You may use such material only in the manner expressly authorized.
APPLICABLE LAW AND JURISDICTION
The use of this website and the contracts for the purchase of products through it will be governed by Spanish law. Any dispute arising out of or relating to the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.
You can make any complaint or claim to BIOPIÑON SL through the email biopinon@biopinon.com or by post to the address AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430), VALLADOLID.