Right of withdrawal

Biopiñon - Piñones de Pedrajas / Right of withdrawal

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 the Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws.

To cancel an order you can use the attached form (withdrawal model) or you can notify by e-mail to biopinon@biopinon.com, or by post to the address at AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430), VALLADOLID.

If you send us an email or a written communication, please include your order details to help us identify you.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods or in case the products that make up the order are delivered separately, 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of the aforementioned products.

Once the right of withdrawal has been exercised, the user must send the delivered products to the address indicated (biopinon@biopinon.com/ AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430 VALLADOLID ) and assume the return costs. Please note that if you decide to return the items to us on a postage due basis we will be entitled to charge you for any expenses we may incur.

The right to withdraw from the contract shall apply exclusively to those products which are returned in the same conditions as they were received by the customer. No refund will be made if the product has been used beyond the mere opening of the same, products that are not in the same condition as delivered or have suffered any damage, so be careful with the product/s while in your possession. Please return the item using or including all its original packaging with all labels. Please do not remove the labels until you are sure that you want to keep each item.

After examining the item we will inform you if you are entitled to reimbursement of the amounts paid. If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will proceed to refund the total amount of the purchase plus shipping costs within 14 days from receipt of the cancelled order.

If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will refund you only the value of the returned products, without shipping costs.

WITHDRAWAL MODEL

(This form should only be completed and returned if you wish to withdraw from the contract)

To the attention of BIOPIÑON SL, with CIF B47512629, and address at AVENIDA DE ESPAÑA 81, PEDRAJAS DE SAN ESTEBAN (47430), VALLADOLID and by e-mail biopinon@biopinon.com and phone 983605825

I hereby inform you that I withdraw from my contract of sale of the product/products indicated:

(description and reference as stated in the contract)

………………………………………………………………………………………………

Order placed on:

Order received on:

Name of consumer:

Address of consumer:

Signature of the consumer: